Performs services to enable all aspects of the network to include maintenance, sustainment of existing networks, and identification/correction of complex internetwork issues.
Responsibilities Include:
- Maintaining data, voice and/or video network hardware and systems;
- Investigating and resolving network and hardware matters of significance;
- Researches, analyzes, isolates and resolving errors;
- Assesses and updates older networks as needed and in accordance with specified plans.
- Providing escalated Tier-2 and Tier-3 technical support on data, voice or video networks;
- Answers technical questions; recommends and Implementing approved course of action.
- Installing network applications on network servers or voice equipment; Maintaining, tests, researches and resolving problems.
- Designs, Implementing and maintaining various networks such as LAN, CAN, and voice systems in accordance with specified requirements.
- Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.
- Performing data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.
- Serves as a role model to less experienced personnel.
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