Job Details

AT&T has an opening for a DNOC Lead to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network monitoring and modeling. 

Job Duties/Responsibilities:

• Supervise network support and client server specialists in the planning, coordination, and implementation of network operations, maintenance, repair, or upgrades. 
• Train and manage a team of network support specialists to provide incident response support to the Tier 2 and Tier 3 network engineers in the resolution of incident tickets.
• Support operations team with administering networks to include hardware, systems software, applications software, and all configurations.
• Develops and implements methodologies for analysis, testing, monitoring, and support of LAN and WAN networks.
• Support the evaluation and implementation of new network technologies into the network to ensure the NOC can provide the client with robust and proactive monitoring of network health.
• Support the analysis of incident trends, escalation of incidents to problems, and development of solutions to resolve network issues.
• Perform configuration management functions to ensure asset management records are accurate and concise.
• Leverage various network tools to quickly identify and isolate customer impacting events on the network
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
• Diagnose hardware and software problems and replace defective components
• Layer 1 and Layer 2 network experience. 
• Configure and troubleshoot layer 2 switching (VLAN’s). 
• Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS. 
• Familiar (doesn’t need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE.  Familiar with Viso and Service Now.

Required Clearance: TS/SCI CI

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.